👉 By placing a subscription, you will receive a package with selected recipes once a week, either for 2 or 4 people.
👉 You can choose the recipes and their number for each week before the lock period begins. Each week, the menu offers 70+ different recipes, and the number of recipes per order can vary from 3 to 10.
👉 The price of one order starts at €46.14 and depends on the recipes and number of servings you choose. Since recipe pricing varies, add the desired number of recipes to your cart, and at the bottom of the page, you'll see a summary of the price per serving and the total price of your order.
👉 There is no separate monthly fee; you only pay for the recipes you've ordered, and starting from the second order, an automatic payment will be charged at the beginning of the lock period.
👉 For orders with automatic selection, we cannot guarantee that the cost of the order will be the same as the previous one, as recipe pricing varies.

👉 When placing the first order, you pay immediately, and for subsequent orders, automatic payments will be processed. This means you do not need to enter payment details repeatedly for each week's order.

WHAT HAPPENS IF THE AUTOMATIC PAYMENT FAILS FOR THE FIRST TIME?
👉 In the case of a failed payment, we will send you an email reminder so you can update your card details or check your payment method.
👉 Our system will attempt to make the payment for 7 consecutive days, and if all automatic payments fail, you will need to manually complete the payment. We will send you a reminder email with a payment link.

❗ We will send up to 3 reminders for the unpaid invoice, and if payment is ignored, we may involve third parties.

👉 By checking the box "I want a trial subscription" when placing your first order, we will send you an SMS and email with a link before the first subscription lock period so you can cancel future orders if needed.
👉 If you keep the subscription active, you can easily manage future orders on your account.
👉 To cancel the subscription, you will need an account—if you need help accessing your account, feel free to contact our customer support.

👉 For the very first order, you select the delivery day and time immediately, and the chosen weekday will be the default delivery day for future orders.
👉 For subsequent orders, the lock period always starts 4 days before the next delivery day*—so if your order arrives on Mondays, the last chance to change order details (including changing recipes, skipping a week, or canceling the subscription) is Thursday at 11:59 PM. *- except for Tuesday deliveries, where the last chance to make changes is also Thursday at 11:59 PM.

👉 You can choose your weekly menu up to 4 weeks in advance, and at a time, you can select 3-10 recipes for the menu.
👉 Each week before the lock period begins, we will send you a reminder email to select the recipes for the next order.
👉 You can change recipes until the lock period begins, meaning there are at least 4 days left until the delivery day (for example, for Monday deliveries, recipes must be selected by Thursday night).
👉 If you do not select recipes yourself, we will send you the meals automatically chosen by the system based on your previous selections.

A) **How to change recipe selections for future weeks?**
1. Log into your account.
2. Select "MY ORDERS" from the top menu.
3. Under "Upcoming Orders," choose the date for which you want to change recipes.
4. Remove automatic recipe selections by clicking the minus sign and choose preferred recipes using the plus sign.
5. If you change the order date, you will need to select recipes again.

B) **Recipe selections are locked. How can I change recipes?**
If the order is locked, it is generally not possible to change recipes. However, if you respond immediately after the lock period begins, we will try to assist with changing recipes through customer support if possible.

👉 You can skip up to four upcoming orders on your account until the lock period begins. To do this:
1. Log into your account.
2. Select "MY ORDER" from the top menu.
3. Click on the order date you want to skip.
4. Find and click the red "Skip Order" button. If the order is successfully skipped, you will see a "SKIPPED" notification next to it.

Note: Skipping a week only skips one order at a time. The subscription remains active.

👉 We deliver throughout Estonia, and delivery is FREE.
👉 In Tallinn and the surrounding areas, you can also choose a delivery time.
👉 If the delivery window for your area seems very long on the website, know that on the morning of the delivery day, we will send you an SMS with the exact delivery time.
👉 In Tallinn and nearby areas, we deliver packages Monday to Friday. In larger cities, deliveries are made Monday to Friday, and further areas (including South Estonia and the islands) receive deliveries Tuesday to Friday.
Packages generally arrive in Harju County between 12:00 and 18:00 and outside Harju County between 14:00 and 20:00. Delivery times may vary slightly for the islands and South Estonia depending on the location.
For any questions, feel free to contact our customer support.

👉 To cancel a subscription, you must have access to your account.
👉 To cancel, go to the website: "MY ORDER" - "ACCOUNT" - "CANCEL SUBSCRIPTION" and confirm that you want to end the subscription. If the subscription is successfully canceled, you will see the message "You have no active subscriptions" on the "MY ORDER" page.

Note: If your next order’s package has already locked (i.e., less than 4 days until delivery), the locked order will still be delivered. You can pause the subscription after the successful payment of the last package.

👉 On the delivery day, we will send an SMS with the exact delivery time so you can be prepared.
👉 Please keep your phone on and nearby throughout the selected delivery window so the courier can hand over the package.
👉 If desired, you can leave instructions for the courier on where to leave the package by responding to the call.
🥦 To keep the food fresh throughout the delivery day, we use cold insulation and ice packs to maintain the food’s quality even if you are not immediately available to receive the package. However, we do not recommend leaving the food package unattended for hours or asking the courier to leave it in a place where it might be removed.

👉 For the first order, you can add a discount code in the "DISCOUNT CODE" field during order confirmation.
👉 To add a discount code to a subscription:
1. Log into your account.
2. Click "MY ORDER" in the top left corner.
3. To add a discount code, go to the "ACCOUNT" view and scroll down to find "Add Discount Code."

**HOW TO CHANGE DELIVERY TIME:**
1. Log into your account.
2. Click on your name in the top right corner to access the order management page.
3. To change the time, select the desired order from the drop-down menu on the left and choose the appropriate time slot, then confirm the selection.
**Note:** Delivery time can only be selected in Tallinn.

**HOW TO CHANGE DELIVERY DATE:**
1. Log into your account.
2. Click on your name in the top right corner to access the order management page.
3. To change the date, select "Change Date" under "Upcoming Orders" for the desired subscription, and choose the desired date from the drop-down menu.
**Note:** The delivery date cannot be changed during the lock period.
**Note:** When changing the date, you will need to reselect recipes. Ensure the selected recipes are correct before leaving the page.
For questions or concerns, please contact our customer support as soon as possible.

**To change the delivery address for a subscription:**
1. Log into your account.
2. Click on "ACCOUNT" and then "CHANGE ADDRESS."

**Note:** If your next order is already locked and delivery is within the next 72 hours, please contact our customer support to change the address.

👉 We pack all necessary ingredients for cooking in the correct amounts, except for salt, sugar, pepper, oil, butter, and flour.

👉 You can order up to 10 recipes at a time, ideally for 5 days of lunches and dinners.
👉 Of course, you can also schedule recipes for a longer period, but note that we can guarantee the "Best Before" date for perishable ingredients for up to 5 days.
👉 When choosing recipes, try to make diverse selections; in addition to meat dishes, include vegetarian recipes to give yourself more flexibility in preparing the meals.

👉 The freshness and quality of ingredients are very important to us. We choose our ingredients based on their origin and growing conditions, and whenever possible, we prefer local produce.

👉 The number of servings (2 or 4) can be changed, but this requires canceling the existing subscription and creating a new one with the updated number of servings.
👉 If you want to change the number of servings for a single order or just for some dishes, you can simply select some recipes in double.

👉 Our recipe system currently allows cooking only for either two or four servings. Therefore, it is not possible to order meal sets for an odd number of servings at the moment.
👉 Our portion sizes are such that if a third person is a young child, a set for 2 people is usually sufficient. Family-friendly recipes can be found in the recipe selection under the "Family-Friendly" label.
👉 If cooking for one, you can reduce the cooking frequency by preparing a meal that serves two meals at once.

👉 Our recipes include meat, fish, and vegetarian options, and we highlight lactose-free and gluten-free recipes, as well as other allergens.
👉 However, all our orders are packed in the same space, so if you have a severe allergy to a specific product, we do not recommend placing an order.